To help you through unexpected events, we will continue to provide you with the best possible service–and a little extra grace. Please reach out to us with any questions or concerns about your loan. On top of never charging late fees, we're committed to working with you to maintain your credit and find payment options to best meet your needs.
Managing Your Account Online
You will always have 24/7 access to manage your account online at RISEcredit.com.
This is the easiest and quickest way for you to:
- View Balance
- Make/Manage Payment(s)
- Option to Defer Payment(s) (must meet specific criteria to be eligible)
- Change or Reset your Password
- View Statement(s)
- Update Your Account Information
Contact Us
Our customer support agents are here to answer any questions you may have about your loan. For faster service, you can access your account online.
| Toll-Free Number | (866) 580-1226 |
| Hours |
Mon-Fri: 8am-11pm ET Sat-Sun: 9am-6pm ET |
| Send Us a Secure Message |
FAQ
You can defer a payment if you are eligible. Log onto my account page and see Defer Payment option on the navigation bar. Click on Defer Payment to see if you are eligible.
If you are not eligible, please contact us: (866) 580-1226
Hours: Mon - Fri: 8am – 11pm ET Sat-Sun: 9am - 6pm ET
You can defer a payment if you are eligible. Log onto my account page and see Defer Payment option on the navigation bar. Click on Defer Payment to see if you are eligible.
If you are not eligible, please contact us: (866) 580-1226
Hours: Mon - Fri: 8am – 11pm ET Sat-Sun: 9am - 6pm ET
Your minimum payment will be due on your next payment due date after the deferral period ends. If you still need assistance, please contact us at (866) 580-1226
Hours: Mon - Fri: 8am – 11pm ET Sat-Sun: 9am - 6pm ET
Loan refinancing is subject to eligibility based on payment history.
Resources
Here are some additional resources and information to help you.
SpringFour resource finder
A curated directory that can help you find assistance and save up to $250 per month.
BrightDime
A personal coaching and digital financial wellness tool that helps you stay on track with your goals. Use it free for 6 months, courtesy of RISE.
Credit Score Plus
Access to your TransUnion® VantageScore and credit report at any time and receive credit alerts when something changes.
The RISE blog
The RISE Blog is full of great sources to better your financial health.