We are here for you. Please visit our Important Updates page for the latest information related to COVID-19.

NOW MORE THAN EVER,

WE HAVE YOUR BACK.

To help you through the unexpected events created by COVID-19, we will continue to provide you with the best possible service — and a little extra grace. We have all been uniquely impacted by these events, so please reach out to us with any questions or concerns about your loan. On top of never charging late fees, we’re committed to working with you to maintain your credit and find payment options to best meet your needs.

Managing Your Account Online

You will always have 24/7 access to manage your account online at RISEcredit.com

This is the easiest and quickest way for you to:

  • View Balance
  • Make/Manage Payment(s)
  • Option to Defer Payment(s) (must meet specific criteria to be eligible)
  • Change or Reset your Password
  • View Statement(s) 
  • Update Your Account Information

Contact Us

We are experiencing an exceptionally high volume of calls currently. Thank you for your patience as we strive to provide all of our customers with the best service possible. For faster service, you can access your account online.

Toll-Free Number (866) 580-1226
New (temporary) Hours Mon-Fri: 9am-6pm Eastern Time
Email Send Us a Secure Message

FAQ

You can defer a payment if you are eligible. Log onto my account page and see Defer Payment option on the navigation bar. Click on Defer Payment to see if you are eligible.

If you are not eligible, please contact us: (866) 580-1226

Hours: Mon - Fri: 8am – 11pm ET Sat-Sun: 9am - 6pm ET

You can defer a payment if you are eligible. Log onto my account page and see Defer Payment option on the navigation bar. Click on Defer Payment to see if you are eligible.

If you are not eligible, please contact us: (866) 580-1226

Hours: Mon - Fri: 8am – 11pm ET Sat-Sun: 9am - 6pm ET

Your minimum payment will be due on your next payment due date after the deferral period ends. If you still need assistance, please contact us at (866) 580-1226

Hours: Mon - Fri: 8am – 11pm ET Sat-Sun: 9am - 6pm ET

If you qualify for a COVID hardship program, and defer or extend a payment(s) when your loan (or account) is in a current status, you will continue to be reported as current during the deferral or extension period. If you were delinquent at the time you entered the COVID hardship program, you will continue to be reported in the same delinquency status you were in on the date you entered the program (unless, of course, you bring your account current, at which time you will be reported as current).

Loan refinancing is subject to eligibility based on payment history.

Applying at www.RISEcredit.com

In order to provide the best possible service, at this time we are accepting applications only from customers who received a RISE offer in the mail. To apply, enter the enrollment code from the letter you received at www.RISEcredit.com. Thank you for understanding. 

Resources

Here are some additional resources and information that we’ve collected to help you during this unprecedented time.