To help you through the unexpected events created by COVID-19, we will continue to provide you with the best possible service — and a little extra grace. We have all been uniquely impacted by these events, so please reach out to us with any questions or concerns about your loan. On top of never charging late fees, we’re committed to working with you to maintain your credit and find payment options to best meet your needs.
Managing Your Account Online
You will always have 24/7 access to manage your account online at RISEcredit.com.
This is the easiest and quickest way for you to:
- View Balance
- Make/Manage Payment(s)
- Option to Defer Payment(s) (must meet specific criteria to be eligible)
- Change or Reset your Password
- View Statement(s)
- Update Your Account Information
Contact Us
We are experiencing an exceptionally high volume of calls currently. Thank you for your patience as we strive to provide all of our customers with the best service possible. For faster service, you can access your account online.
| Toll-Free Number | (866) 580-1226 |
| New (temporary) Hours | Mon-Fri: 9am-6pm Eastern Time |
| Send Us a Secure Message |
FAQ
You can defer a payment if you are eligible. Log onto my account page and see Defer Payment option on the navigation bar. Click on Defer Payment to see if you are eligible.
If you are not eligible, please contact us: (866) 580-1226
Hours: Mon - Fri: 8am – 11pm ET Sat-Sun: 9am - 6pm ET
You can defer a payment if you are eligible. Log onto my account page and see Defer Payment option on the navigation bar. Click on Defer Payment to see if you are eligible.
If you are not eligible, please contact us: (866) 580-1226
Hours: Mon - Fri: 8am – 11pm ET Sat-Sun: 9am - 6pm ET
Your minimum payment will be due on your next payment due date after the deferral period ends. If you still need assistance, please contact us at (866) 580-1226
Hours: Mon - Fri: 8am – 11pm ET Sat-Sun: 9am - 6pm ET
If you qualify for a COVID hardship program, and defer or extend a payment(s) when your loan (or account) is in a current status, you will continue to be reported as current during the deferral or extension period. If you were delinquent at the time you entered the COVID hardship program, you will continue to be reported in the same delinquency status you were in on the date you entered the program (unless, of course, you bring your account current, at which time you will be reported as current).
Loan refinancing is subject to eligibility based on payment history.
Applying at www.RISEcredit.com
In order to provide the best possible service, at this time we are accepting applications only from customers who received a RISE offer in the mail. To apply, enter the enrollment code from the letter you received at www.RISEcredit.com. Thank you for understanding.
Resources
Here are some additional resources and information that we’ve collected to help you during this unprecedented time.
Where you can find financial help during coronavirus
By Rachel McMains | March 27, 2020
If you’ve lost your job due to COVID-19 and need financial help immediately, there are many resources available for relief.
Can’t work because of coronavirus? Here’s how to find places that are hiring
By Rachel McMains | April 1, 2020
If you’ve been laid off due to COVID-19-related closures, these companies are hiring temporary and permanent workers.
10 ways to stretch your pantry during coronavirus shutdowns
By Rachel McMains | April 7, 2020
Worried about making groceries last during coronavirus shutdowns? Use these tips to stretch your pantry and your dollars until the pandemic ends.
SpringFour resource finder
A curated directory that can help you find assistance and save up to $250 per month.
Mvelopes
Access to an envelope-based cashflow management tool that helps users pay off an average of $17,425 of debt after using the tool for two years.* Enter activation code U9VH3VD7S at signup and receive 6 months of free usage, courtesy of RISE.
BrightDime
A personal coaching and digital financial wellness tool that helps you stay on track with your goals. Use it free for 6 months, courtesy of RISE.
Credit Score Plus
Access to your TransUnion® VantageScore and credit report at any time and receive credit alerts when something changes.
The RISE blog
The RISE Blog is full of great sources to better your financial health.